Section 1

Privacy Policy

Effective date: October 4, 2025 | Last updated: May 2026

1. Information We Collect

When you visit our website or contact us, we may collect: your name, email address, phone number, and any information you voluntarily provide through our contact or consultation forms. We do not collect sensitive health information through our website.

2. How We Use Your Information

We use your information solely to respond to your inquiries, schedule consultations, and communicate with you about our services. We do not sell, rent, or share your personal information with third parties for marketing purposes.

3. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This information is aggregated and anonymous. You may disable cookies in your browser settings.

4. Third-Party Services

Our website is hosted on Squarespace. Appointment scheduling may be facilitated through third-party platforms. These platforms have their own privacy policies, which we encourage you to review.

5. Data Security

We take reasonable measures to protect your information. However, no method of transmission over the Internet is 100% secure. Please do not send sensitive clinical information via our website contact form.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal information. To exercise these rights, please contact us at Info@GracefulTherapyNYC.com.

7. Contact

For privacy-related questions, contact: Gibsy Lino, LCSW | Graceful Therapy, LCSW, PLLC | Info@GracefulTherapyNYC.com

Section 2

HIPAA Notice of Privacy Practices

Effective date: October 2025 | Updated: February 2026 to comply with 42 CFR Part 2 requirements

Our Legal Duty

Graceful Therapy, LCSW, PLLC is required by law to maintain the privacy of your Protected Health Information (PHI), to provide you with this Notice of our legal duties and privacy practices, and to notify you in the event of a breach that compromises the privacy of your PHI. We are required to follow the terms of this Notice.

How We May Use & Disclose Your Information

We may use and disclose your PHI for the following purposes without your written authorization:

Substance Use Disorder Records (42 CFR Part 2)

If applicable, substance use disorder (SUD) records are protected by federal law under 42 C.F.R. Part 2, which provides heightened confidentiality protections. These records may not be used in civil, criminal, administrative, or legislative proceedings against you without your written consent or a court order. You may provide a single written consent for all future uses or disclosures for treatment, payment, and healthcare operations, and you may revoke this consent at any time.

Your Rights

You have the right to:

How to File a Complaint

If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr. You will not be penalized for filing a complaint.

Contact —

Gibsy Lino, LCSW
Graceful Therapy, LCSW, PLLC
Info@GracefulTherapyNYC.com

Section 3

Terms & Conditions

Effective date: October 4, 2025

1. Services

Graceful Therapy, LCSW, PLLC provides licensed mental health therapy services. Our services are not a substitute for emergency mental health care. If you are in crisis, please contact 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room.

2. Therapeutic Relationship

A therapeutic relationship is established only after an initial consultation and formal intake process. Visiting this website or submitting a contact form does not constitute a therapeutic relationship.

3. Appointments & Cancellations

Please provide at least 24 hours' notice to cancel or reschedule. Cancellations with less than 24 hours' notice may be subject to a $50 cancellation fee. Repeated no-shows may result in termination of services.

4. Payment

Payment is due at the time of service. We accept credit/debit cards and electronic payment methods. It is your responsibility to verify your insurance coverage prior to beginning services.

5. Confidentiality & Limits

All sessions are confidential. Exceptions include: risk of harm to self or others, suspected abuse or neglect of a minor or vulnerable adult, court orders, or other legally required disclosures.

6. Website Use

The content on this website is for informational purposes only and does not constitute clinical advice. We reserve the right to update these terms at any time.

7. Governing Law

These terms are governed by the laws of the State of New York.

Section 4

Good Faith Estimate

Your Right to a Good Faith Estimate

Under the No Surprises Act (effective January 1, 2022), health care providers are required to give uninsured or self-pay clients a Good Faith Estimate of expected costs for services. You have the right to receive this estimate in writing before scheduling your appointment.

Estimated Costs

Important Information

The Good Faith Estimate is based on information known at the time of scheduling. It does not include unexpected complications or additional services that may become necessary. The total cost of your care will depend on the number of sessions and services you receive.

Dispute Resolution

If your final bill is $400 or more above this estimate, you may dispute the bill. For more information, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Section 5

Telehealth Consent

What is Telehealth?

Telehealth involves the delivery of mental health services using electronic communications, including video conferencing, telephone, and secure messaging. At Graceful Therapy, LCSW, PLLC, telehealth sessions are conducted via HIPAA-compliant platforms.

Benefits of Telehealth

Telehealth provides access to care from the comfort of your home, eliminates travel time, and increases flexibility. It is particularly valuable for clients in NY, NJ, CT, VA, and FL who may not have easy access to in-person care.

Risks & Limitations

Telehealth has certain limitations compared to in-person care, including potential technology failures, reduced ability to assess nonverbal cues, and privacy risks in your personal environment. In the event of a technology failure, we will contact you by phone to continue or reschedule the session.

Privacy & Confidentiality

All telehealth sessions are subject to the same confidentiality protections as in-person sessions. We use HIPAA-compliant platforms. It is your responsibility to ensure you are in a private location during sessions where others cannot overhear the conversation.

Your Responsibilities

By participating in telehealth services, you agree to: be in a private, safe location during sessions; not record sessions without written consent; provide a current address and emergency contact in case of crisis; and ensure you have a stable internet connection.

Emergency Procedures

If you are in crisis during a telehealth session, please call 911 or go to your nearest emergency room. You may also contact the 988 Suicide & Crisis Lifeline by calling or texting 988.